Frequently asked questions
Got questions? You’re not alone!
We’ve gathered the most common ones right here, so you can quickly find the answers you need.
Orders
Select your size and color, add the item to your cart, and proceed to checkout. You’ll be guided step by step.
For security reasons, we cannot charge your card for more than the amount you have already approved. If you wish to add items, please place a new order. If your first order has not yet been shipped, you can contact us via the contact form, and we’ll cancel it for you.
Please contact us as soon as possible via the contact form and let us know the correct size. If your order hasn’t been shipped yet, we’ll do our best to change it if possible.
If you entered the wrong phone number, address, or forgot part of your address, please contact us via the contact form so we can update your details and make sure your package arrives safely.
Shipping & delivery
We ship your package as quickly as possible. The expected delivery time for packages within Denmark is 1–3 business days. During busy periods, delivery may take a little longer.
At the moment, we only ship to customers in Denmark, but stay tuned - We hope to expand to worldwide shipping soon!
Yes, you can select 'Pick up at head office' when placing your order. Pick up is available at Transportbuen 11, 4700 Næstved, Monday–Friday between 8:30–15:30. You will receive an email once your order is ready for pick up.
Orders above 600 DKK qualify for free delivery to a parcel shop with PostNord or GLS.
For orders under 600 DKK, delivery to a parcel shop costs 49 DKK, and home delivery costs 59 DKK.
For orders outside of Denmark, shipping costs will be calculated and shown at checkout.
Once your order has been shipped, you will receive an email with tracking details so you can follow your package.
We ship with PostNord and GLS, who ensure reliable and fast delivery.
Payment
We accept Dankort, Visa, Mastercard, MobilePay, Google Pay, and Apple Pay.
Your card will only be charged when your order is shipped. For pick up at our head office, the amount will be charged once your order is ready for collection.
Processing returns can take up to 14 days from the time we receive the package. Refunds usually appear in your account within 2-30 days, depending on your bank and card issuer.
Sizing & products
Yes, you can find our size guide under each product and here.
We recommend hand washing to protect the delicate materials. Always follow the care label instructions.
Our products are manufactured in Europe by carefully selected partners.
Returns & complaints
If you wish to return an item, please contact us via the contact form, and we’ll guide you through the process.
You are also welcome to return your items directly to our address:
Transportbuen 11, 4700 Næstved, Denmark
Monday–Friday between 8:30–15:30.
Simply hand in your package at reception.
If you want to return the parcel without using our help, you need to send it directly to our location.
Returns should be sent to:
Wearing Poetry
Transportbuen 11
4700 Næstved
Please send your return as a package (not a letter) so it can be tracked. Always keep the receipt and tracking number from your parcel shop or post office.
We do not offer direct exchanges. Instead, you can place a new order and return the items you don’t want. If the price of the new item has changed since your purchase, please contact our customer service for assistance via the contact form.
You will receive an email once your return has been processed. This may take up to 14 days after we receive the package. If you used our return label and saved the tracking number, you can track the parcel yourself.
If your item has a fault, you are entitled to a 2-year warranty. Please contact us via the contact form, and we will help you.
If you received a gift and wish to return it, we can issue a credit voucher equal to the purchase price of the item(s). Please include a note in your return package stating:
“I would like a voucher sent to xxxx@xxxx.com”.
Remember to also include the order slip from the return, so we can locate the order in our system.
Please contact us via the contact form and let us know what is missing or incorrect. We’ll investigate the issue immediately and find a solution.
Other inquiries
You can subscribe at the bottom of our website with your email. You’ll receive news, inspiration, and special offers directly in your inbox.
No, we don’t have a store, but you can pick up and return orders at our address in Næstved:
Transportbuen 11, 4700 Næstved (Monday–Friday, 8:30–15:30).
You can always reach us via the contact form. We aim to reply within 1–2 business days.
You can also call us at +45 70 70 76 40 on weekdays between 10:00–12:00 (CET).
Didn’t find the answer you were looking for?
Don’t hesitate to reach out – we’re here to help you.
Write to us via the contact form here.